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Policies & Frequently asked questions:

Thank you so much for your interest in our business. Here is where you can find some answers to common queries. We hope you'll find this page useful.

Frequently asked questions:

What do I bring to my Pottery Wheel Course?

  • Towel

  • Apron

  • Clothes you don’t mind getting clay on (This will be messy fun)

  • Closed toe shoes/boots

  • BYOB – Bring your own bottle (We have a water refill station a short walk away)

What do I bring to my Handbuilding Course?

  • Clothes you don’t mind getting clay on (This will be messy fun)

  • Closed toe shoes/boots

  • BYOB – Bring your own bottle (We have a water refill station a short walk away)

Code of Conduct

We love incorporating different personalities, ages, and backgrounds into the space. It's at the heart of building a community. However if the teacher feels threatened, disrespected, uncomfortable (or we have been informed that other attendees are being treated in an unacceptable way) the teacher has the discretion at any time to disinvite an attendee. Any attendees whos behavior has been deemed unacceptable will be asked to leave and will not be eligible for a refund or class credit.

Gift Certificates

You can now purchase eGift Certificates online.

Please be aware that gift certificates are NON-REFUNDABLE.

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How do I redeem my gift certificate?

 

To redeem your gift certificate, please send an email to claycovenpottery@gmail.com. Our staff will assist you in scheduling your workshop.

 

When emailing, please include the following information:

  • Name on the gift card

  • Gift certificate amount

  • Desired workshop date and time

  • Names of all guests attending

  • Your phone number

What is your cancellation & refund policy?

We understand you want to come be creative with us in this space but sometimes plans change and things come up. If you need to cancel or reschedule, please contact us early – due to our small class sizes and limited schedule we cannot guarantee we would be able to refill your spot last minute.

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Two weeks before class start date – 100% refundable

 

Less than 14 days from start date we cannot provide refunds for your booked event. Reschedules may be possible on a case-by-case basis depending on studio schedule & is ultimately at the discretion of the business – please contact us if you know you will not be able to make the course at claycovenpottery@gmail.com

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Thank you for your interest and support of locally owned business.

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