Policies & Frequently asked questions:
Thank you so much for your interest in our business. Here is where you can find some answers to common queries. We hope you'll find this page useful.
Frequently asked questions:
What do I bring to my Pottery Wheel Course?
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Towel
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Apron
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Clothes you don’t mind getting clay on (This will be messy fun)
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Closed toe shoes/boots
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BYOB – Bring your own bottle (We have a water refill station a short walk away)
What do I bring to my Handbuilding Course?
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Clothes you don’t mind getting clay on (This will be messy fun)
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Closed toe shoes/boots
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BYOB – Bring your own bottle (We have a water refill station a short walk away)
Code of Conduct
We love incorporating different personalities, ages, and backgrounds into the space. It's at the heart of building a community. However if our teachers or staff feels threatened, disrespected, uncomfortable (or we have been informed that other attendees are being treated in an unacceptable way) the teacher/staff has the discretion at any time to disinvite an attendee. Any attendees whos behavior has been deemed unacceptable will be asked to leave and will not be eligible for a refund or class credit.
Gift Certificates
You can now purchase eGift Certificates online.
Please be aware that gift certificates are NON-REFUNDABLE.
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How do I redeem my gift certificate?
To redeem your gift certificate, simply click on "Redeem a Gift Card" during the checkout process and enter your code.
What is your cancellation & refund policy?
We’re excited to have you join us for a creative experience! However, we understand that plans can change. If you need to cancel or reschedule, please contact us as early as possible. Due to our small class sizes and limited schedule, we cannot guarantee that we can fill your spot if you notify us last minute.
Here are our cancellation and rescheduling policies:
- All purchases are non-refundable unless canceled at least 14 days before the class date.
- If you need to reschedule after the 14-day period, you may do so one time for a fee of $30.00 per ticket.
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If you need to cancel or reschedule, please email us at claycovenpottery@gmail.com.
Thank you for supporting our locally owned business! By proceeding with your purchase, you acknowledge and accept this policy.